How long will it take to receive my order?

Do you charge sales tax?

Can I receive assistance in placing an order?

What payment methods do you accept?

How long do I have to cancel an order?

Can I change my order after it has been made?

Is The Jewel In Giving website safe and secure?

Do you offer Appraisals?


Where do you ship to?

Will I need to be present to receive my order?

How can I track my order?

Can I ship my order to a PO Box?

What is your Return Policy?

Can I Return Personalized Items?

What needs to be included with the return?

How do I ship back an item to be returned?

How long will it take for me to receive my refund?

Can I exchange my jewelry purchase for another piece of jewelry?

Is there anything not included in my refund?


Are the diamonds that you sell "Conflict Free Diamonds"?

What if I would like to purchase a piece of jewelry that I do not see on your site?

Can I purchase multiple items to compare and ship back the ones I do not want?

What is covered by your lifetime warranty?

Do you have a Graduate Gemologist on your staff?


Can I change the charity that I would like to designate the donation to?

Will I be able to see how much I have designated to each charity?

Can I choose multiple charities to benefit from a single purchase of multiple items?

Is 12.5% given back on every purchase and is it on the total sale?

If I return my purchase, will the 12.5% be deducted from my refund?

How do I know the donations get distributed to the charities?


Are you an American company?

How do I know if you are reputable company?

What is The Jewel In Giving Foundation?

How did you come up with this idea?