You can expect to receive most items in 5-8 business days. All jewelry from the Selona Collection is hand-made fine designer pieces and is shipped out between 14-21 business days.
As of January 2019, new guidelines have been established in regards to ecommerce sites charging sales tax. It is now mandatory for every ecommerce site to charge applicable sales tax based on each state’s requirements. At checkout, the applicable sales tax will be included based upon the shipping address.
We are here to answer any questions that you may have and to assist you in purchasing the perfect piece of jewelry! You can contact us at 1-800-778-5380, email us at [email protected]iving.com or by simply starting a Chat on our website.
We accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay and Google Pay.
You have 6 hours from the time in which the order has been placed to cancel. Please call 1-800-778-5380 and a representative will assist you in cancelling the order. Be sure to have your order number readily available.
You have 6 hours after your order has been placed to change your order. Please contact us at 1-800-778-5380 and one of our representatives will be happy to assist you. Please be sure to have your order number readily available.
Yes! Our website is hosted on secure servers, using the latest technology in data encryption. Our SSL certification allows our customers the most secure and safest shopping experience.
Each piece of jewelry that is priced $1,000 and above includes a GIA Graduate Gemologist signed Appraisal. If you would like an Appraisal for a jewelry item that is less than $1000, there is a $100 fee per item. You may add an Appraisal to your order on the product page. 12.5% of each Appraisal is also designated to the selected charity.
We ship to all 50 U.S. states.
Yes, a signature is required to receive your jewelry purchase.
A tracking number will be emailed to you when your order has shipped. You can also login to your account page and view your tracking number there.
No, jewelry purchases can not be shipped to a PO Box address.
You have 20 days after receiving your purchase, to make a return. You must call us at 1-800-778-5380, and select "Returns" from our automated system. An operator will assist you in processing your return.
Any items purchased with any kind of engraving or personalization we cannot accept any returns with the purchase being final. Rings ordered with specific ring sizes can be returned.
Once you receive the email from [email protected], you will be able to print out your return label and return packing list. Please return the jewelry in the original "The Jewel In Giving box". Appraisals that have been included with items that are above $1000 need to be returned as well. Pack the jewelry with the return packing list in an accepted Fedex box and affix the return label to the outside of the sealed box.
You must drop off your package at an authorized Fedex shipping facility. No packages can be left outside for pick-up and no packages can be dropped into a Fedex Drop Box.
Please allow up to 14 business days for your refund to appear on your credit card.
You may exchange your jewelry purchase for another piece of jewelry, as long as it is not a personalized or specially sized piece. All exchanges must be made within the 20 day return policy.
Expedited shipping charges will not be included in your refund.
Yes, all diamonds and diamond jewelry purchased at The Jewel In Giving are "Conflict Free Diamonds". The Jewel In Giving strictly adheres to all guidelines and protocol that has been established by the Kimberley Process. We only conduct business with suppliers who follow these guidelines, so that to the best of our ability, we can confidentally assure our customers that their purchase has not funded conflict and that the diamonds have been mined preserving the environment within a socially conscious framework. The Jewel In Giving is a member of associations that are on the forefront in monitoring and implementing protocol necessary to hold every piece of the supply chain accountable. You can see the associations in which we are members on the footer of our website. As a socially conscious driven company, we feel strongly that there must be accountability every step of the way from mining to manufacturing and then to retail.
We are able to provide or create for you jewelry that you have seen elsewhere and that you do not see on the website. Please call us at 1-800-778-5380 and ask to speak to one of our Jewelry Designers, who would be more than happy to assist you purchasing that special piece.
We do not allow for comparison purchasing. There is a restocking fee and a deduction for shipping from the refund, when this occurs. If you are undecided in regards to a purchase, please feel free to call one of our very helpful and knowledgeable jewelry designers to assist you in making your choice.
Our lifetime warranty covers anything that is due to pure defect of the manufacturer. If your jewelry piece is defective due to wear and misuse that would cause broken pieces and stones to fall-out, then the lifetime warranty would not apply.
Yes, we have GIA Graduate Gemologists that are trained experts in diamonds, gemstones and all types of jewelry. It is under their guidance, that we can assure our customers that the diamonds are not lasered, treated or enhanced and that the gemstones are all natural. Our GIA Graduate Gemologists are always happy to answer any questions that you may have!
Yes, every time you make a purchase, you are able to choose a different charity to designate the donation to. If you have an account with us, you may select or change your designated organization on your account page or at checkout, you can select the charity from the drop down menu before completing your purchase.
Yes, on your account page, you will be able to see an ongoing list of how much and to which charities you have designated donations to.
Each purchase regardless if it is one or more items, can only benefit one charity. The only way to designate a donation to more than one charity is by choosing a different charity with every order that you place.
With each and every purchase made, The Jewel In Giving gives back 12.5% of the TOTAL GROSS SALE. The jewelry customer can confidently make a purchase on our site, knowing that they are buying beautiful jewelry, at the most competitive prices EVERYDAY and that includes the 12.5% that is designated to the charity of the customer's choice. The charities always receive 100% of the total donation!
In the event you need to return your jewelry purchase, 12.5% is not deducted from the amount that is refunded to you. You will receive a refund for the full purchase price.
TRANSPARENCY is the most important aspect in how The Jewel In Giving disitributes all donations to the designated charities. When a customer makes a purchase, they designate the charity that will receive the donation. On the customer order confirmation, the charity name and the amount that is being designated is confirmed. The charity is notified via email the amount that is being designated to them and from whom the designation was made (unless a customer chooses to remain anonymous). It is our hope that all of our customers will afford the charity their name, so that the charity will be able to thank them accordingly and cultivate a beautiful relationship. The customers are always able to look on their account page to see how much they have been able to designate and a list of the charities that they have chosen to receive the donations. The charities refer to their accounts to track and monitor the distribution of the donations designated to them.
We are an American company incorporated in the State of Florida and our customer service/distribution center is in sunny Boca Raton, FL. Our address is 2255 Glades Rd | Suite 324A | Boca Raton, FL 33431
The Jewel In Giving business model of “Blended Philanthropy” has been established with integrity and transparency. The principals of The Jewel In Giving come from a highly respected 30 year background in jewelry and a 20 year background of philanthropic involvement. Both professionally and personally they have built their well respected reputation based upon the morals and values in which they follow in every aspect of their lives. It is with these same morals and values that The Jewel In Giving has been created and has affiliated itself with both jewelry and philanthropic associations who share in their vision. The logos of these organizations can be seen on the footer of the The Jewel In Giving website. Every time a jewelry purchase is made, the customer can always feel confident knowing that every purchase is competitively priced, beautifully crafted and that the charity that they have designated 12.5% of their TOTAL GROSS PURCHASE to receives it!
The Jewel In Giving Foundation has been established to be the vehicle in which all donations are distributed to the respective charities. The Jewel In Giving wanted their jewelry customers and the charities to have full confidence that the entire 12.5% of each jewelry sale was being donated and that no expenses would ever be deducted. The Jewel In Giving Foundation allows for all parties to follow the path in which the donation is ultimately shared with the charity.
The family of The Jewel In Giving have been in the wholesale jewelry business for over 30 years. For over 20 years, philanthropy has been at the heart of who they are personally and professionally. It became so apparent that jewelry and philanthropy are a natural complement to each other, for they both create an emotional connection. Jewelry purchases are always a special purchase! For milestones, to commemorate a special moment or event or a heartfelt gift to someone special or for yourself. Donating to causes that are important and near and dear to your heart evoke the same kind of feelings and emotions. Purchasing jewelry and making a difference in the world fit beautifully, for every time the jewelry is worn it is a reminder of how the jewelry “sparkles” the soul and how the world is a better place because of that purchase.